FAQs

Got questions about our family of brands? Check out our frequently asked questions below. If you can’t find what you are looking for, contact us.

Products

SUBSCRIPTIONS

What products are available for subscription?

All of our products are available for subscription. An email will be sent following your first purchase inviting you to subscribe.To ensure the quality of our chocolate products there may be additional shipping fees to ensure your chocolate items arrive intact and unmelted

How do I start a subscription?

All of our products are available for subscription. An email will be sent following your first purchase inviting you to subscribe.To ensure the quality of our chocolate products there may be additional shipping fees to ensure your chocolate items arrive intact and unmelted

How do I change my delivery date?

Log in to your account.

From the My Account page, click the Subscriptions tab to view your active and paused subscriptions.

Under Actions, click Edit for any active subscription you want to change.

Here, you can modify your Next Charge Date and Subscription Delivery Schedule, as well as Quantity.

You can also click Delivery Schedule to review a summary of all your upcoming orders.

How do I change my delivery frequency?

Log in to your account. From the My Account page, click the Subscriptions tab to view your active and paused subscriptions.

Under Actions, click Edit for any active subscription you want to change.

Here, you can modify Subscription Delivery Schedule and change your delivery frequency.

How do I cancel my subscription?

You can pause a subscription at any time by logging in to your account.

From the My Account page, click the Subscriptions tab to view your active and paused subscriptions.

Under Actions, click Cancel for subscription you want to cancel or pause.

Can I subscribe to multiple items?

Yes, you can totally subscribe to multiple products at once. And if you want to try a new product, you can also add a one-time purchase to your subscription order. You can later add or remove products from an existing subscription, as well as manage delivery schedule, charge date and more.

How do I add products to my subscription?

To add products to an existing subscription, log in to your account.

From the My Account page, click the Subscriptions tab to view your active and paused subscriptions. Select Add Product, located directly below the subscription you would like to change.

On the next page, you can find and select a new product to add.

Once you have selected the new subscription product you want to add, you can set the quantity, delivery schedule, delivery address and next charge date.

Can I pause or skip a shipment?

Absolutely. To pause a subscription at any time, log in to your account. From the My Account page, click the Subscriptions tab.

To pause an order, simply click Cancel under Actions on any subscription product you want to pause. You can reactivate a canceled subscription at any time.

You can also skip an upcoming shipment by clicking the Delivery Schedule tab. Then, select Skip for any upcoming order you would like to skip.

How does subscription pricing work?

As a subscriber, you are locked in at a 10% discount off of any item’s current price every time your product is shipped. If you notice a change in your subscription price, it is most likely due to a change in that product’s list price. Discount codes cannot be applied to subscription orders.

PURCHASING OUR PRODUCTS

Where can I purchase your products?

Lucky for super snackers all across the U.S. and Canada, our products can be found from sea to snacking sea. We stock the shelves of many major national retailers and grocery stores, including Costco, Safeway, Target, Whole Foods Market and Walmart, so check out our store locator to find one near you.

If you can't find your fave snack near you, we have the perfect remedy: our products are available on our wesbite. Since we don't offer shipping outside of the United States (or to U.S. territories), we recommend ordering from iHerb if you are placing an international order.

PRODUCTS AND INGREDIENTS

Made in Nature

Are Made In Nature snacks organic? Fair Trade? Non GMO?

All Made In Nature products are USDA Certified Organic. Every ingredient in our bags is grown and processed without the use of synthetic pesticides, herbicides, fertilizers or genetically modified organisms (GMOs). We also partner with responsible growers who practice sustainable agriculture to ensure every snackable bite is better for the earth AND your body. Win-wins rule.

Curious about the USDA certification process in all its delicious detail? We like your style.Check it out here.

Fair Trade: Our products are responsibly sourced and we ensure that each supplier has passed a social audit before we purchase anything from them. Our own facilities in California have also passed third-party audits.

Non-GMO: All Made In Nature products are Non-GMO Project Verified.

Are Made In Nature products vegan?

Yes, all Made In Nature products are vegan and 100% plant based.

Are Made In Nature products nut-free?

Most of our products don’t contain nuts, but some do. To ensure consumer safety, please consult your packaging for the most accurate information.

Are Made In Nature’s products Gluten-free?

All of Made In Nature’s products are Certified Gluten-free, with the exception of our Medjool Dates.

To ensure consumer safety, please consult your packaging for the most accurate information.

Are Made In Nature products kosher?

We keep things kosher in pretty much every snack we make, and most of our snacks are certified Kosher. The few exceptions are Goji Berries and Superberry Fruit Fusion.

To ensure consumer safety, please consult your packaging for the most accurate information.

Is there sulfur in Made In Nature dried fruit?

Heck to the NO. We think nature nailed it when it comes to fruit, so we choose not to mess with perfection. Sulfur dioxide, on the other hand, makes a mockery of Mother Nature's best work by unnaturally preserving fruit's color and acting as a chemical drying agent. We prefer clean, untarnished flavor and food safety,thankyouverymuch.So long, sulfur.

What allergens are used in your facilities?

Our facility processes peanuts, tree nuts, wheat, milk, egg and soy. We do not have dedicated allergen-free production lines. However, we have strict controls in place for receiving, separation, scheduling and cleaning.

To ensure consumer safety, please consult your packaging for the most accurate information.

Is there sulfur in Made In Nature dried fruit?

Heck to the NO. We think nature nailed it when it comes to fruit, so we choose not to mess with perfection. Sulfur dioxide, on the other hand, makes a mockery of Mother Nature's best work by unnaturally preserving fruit's color and acting as a chemical drying agent. We prefer clean, untarnished flavor and food safety,thankyouverymuch.So long, sulfur.

Why are Made In Nature Apricots brown instead of orange?

Our Made In Nature Apricots are bronze and beautiful because they aren't treated with sulfur dioxide. We keep the process bright and shiny by sun-drying each fruit to lock in the best possible flavor without the use of chemicals. Conventional dried apricots are sprayed with sulfur to preserve their bright orange color and act as a drying agent. We'd rather do it the natural way because if you ask us, clean, chemical-free flavor and food safety totally trump color. In fact, we think our dried apricots look perfect just the way they are. No fruit shaming here.

What's the white coating on your Dried Smyrna Figs, Bananas and Plums?

That's just nature being nature, baby. More specifically, those little white crystals are natural sugars that have been released from the fruit during the drying process.

Here's the more scientific version: our organic fruit continues to ripen and dry even after it's packaged, and during this time, natural sugars often make their way from the inside of the fruit to the outside, collecting on the surface. It's a totally normal and natural reaction, and it does not affect flavor or quality. In fact, it actually helps enhance the fruit's natural sweetness. Yum.

Where are Made In Nature products grown?

Ever heard the term “taste of place”? It basically describes foods that are particularly delicious when they come from a certain location with the ideal growing conditions. At Made In Nature, we search the world over for the highest quality produce from the places it grows best, like Turkey, Costa Rica, Mexico, Tunisia and the good ole U.S. of A.

Where are Made In Nature products made?

In our secret lair, of course. Just kidding. Our manufacturing facility is located in Fresno, California in the sun-soaked San Joaquin Valley

How are Made In Nature fruits dried?

Buckle up for a bonus round because you're about to get two answers for the ask of one! Part 1: Made In Nature Smyrna Figs, Apricots, Cranberries, Goji Berries, Golden Berries, Dates and Raisins are all dried naturally in the sun. Part 2: We dry the rest of our fruits using clean, warm air through a gentle process known as tunnel drying.

Why does my packaging look different than what is being shown online?

When we make changes to our packaging there can be a transition period during which the old packaging is still on store shelves. While our website reflects the most current product being manufactured, to ensure your safety please consult your packaging for the most accurate information of what’s inside that bag.

What is the shelf life of Made In Nature snacks?

It depends on the product, so the Best By date is going to be your best friend on this one. In general, the shelf life of one of our unopened products ranges from 8-12 months, and—quick tip—you can maximize the fresh factor of an open package by storing it in the refrigerator or freezer.

For products purchased on our website, we guarantee 45 days of shelf life from the date of your order.

I purchased a package that is puffed up/bloated. Why did this happen, and is it still safe to eat?

There are two things that can cause a bloated bag and neither of them are dangerous. The most common is simply that our organic dried fruits continue to ripen and dry even after being packaged. As they do, they release natural gasses, which can make the bag puff up like a little pillow. Rest assured though, this process does not affect the taste or quality of the fruit inside.

The other possibility is fermentation. Since Made in Nature products are preservative-free, higher-than-recommended temperatures can cause the fruit's moisture and sugars to begin fermenting, which again, releases natural gases. Whether the product warms up in the store, during transit or in your home, it is still safe to eat. It just may have a slightly fermented taste.

If you have any questions or concerns about inflation (the package kind, not the money kind), don't hesitate tocontact us.

Can I recycle your packaging?

Most of our bags are made of plastic #7, which can only be recycled at certain facilities. Give your local recycling center a call before you try. In other packaging news: from bags and boxes to packets and canisters, we're always on the lookout for packaging that will keep our products fresh, portable and affordable. We have our eyes set on compostable options, and hope to make that transition in the near future.

A'cappella

Are A'cappella products gluten free?

While some of our products are gluten free, we are a facility that produces items with gluten in them and therefore cannot be considered a gluten free environment.

Are A'cappella products Fair Trade certified? Non-GMO? Kosher? Vegan?

Fair Trade: Some A'cappella products are Fair Trade certifed. Please refer to individual products for details.

Non-GMO: A'cappella products do not contain GMOs.

Kosher: A'cappella products are certified Kosher

Vegan: While some A'cappella products do not contain animal products, we do not declare them as Vegan due to the
presence of milk and honey in our facility.

Does A'cappella offer any sugar-free products?

Not at this time.

What is the shelf life for A'cappella products?

In general, A'cappella products have a shelf life of 12
months from manufacture date.

Do A'cappella products contain nuts?

Yes. Some of our products contain nuts, please refer to individual products to see if they contain nuts. Our facility also produces products that contain nuts.

What allergens are used in the A'cappella facilities?

Our facility processes peanuts, tree nuts, wheat, milk, egg and soy. We do not have dedicated allergen-free production lines. However, we have strict controls in place for receiving, separation, scheduling and cleaning. To ensure consumer safety, please consult your packaging for the most accurate information.

Where does your chocolate come from?

We source our chocolate from South America with the majority of our cacao beans harvested directly from family
farms in Peru.

What kind of chocolate do you use?

We use a combination of Dark Chocolate, Milk Chocolate, and White Chocolate. All of our chocolate is made from "Fine" cocoa beans, the top-quality varieties used in gourmet products because of their superior taste. “Fine” cocoa beans account for only 5% of the world's cocoa production.

ORDERS, RETURNS, SHIPPING - All brands

What is your satisfaction guarantee and return policy?

If there is a product defect with one of your products, or you are unsatsified with your purchase please reach out to us.

Where can I find information on your shipping policies?

You can find all of our Shipping and Order Information here.

PARTNERSHIPS - All brands

How can I request product donations for a non-profit or event?

If your event is at least 30 days away, please submit your request in the form on the Contact Us page.

Find & Follow Us

Where can I find you on social?

Find and follow-us on your favorite social channels:

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